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Why Buy From Veneta Blinds?

Because it is easy……put simply, our ethos is to offer the very best quality blinds, curtains and shutters at the greatest value for money. You can order samples of our material range, free of charge. We provide simply to follow guides on how to measure. Ordering is intuitive and visual and our step by step installation instructions make installation a breeze. We offer a 5 year warranty on all our products and Veneta Blinds Pty Ltd is Australian owned and operated.

Who to trust on the internet?

At Veneta Blinds we understand that buying online can sometimes be a daunting task. That is why our authenticity is supported with our affiliations with PayPal, eWay and the Westpac bank as our merchant provider. We are an Australian owned company and are run by Australians, we have a physical address in Brisbane Queensland where you can come and speak with us or call us on 07 3262 6888. Take the time to review feedback from our Customers at www.productreview.com.au or www.womo.com.au to see for yourself how we delivery on our promises.

Orders

Can I change my order?

We delay processing orders for at least 24 hours for this very reason, so if you require to make changes, please call our Customer Service team on (07) 3262 6888 as quickly as possible!

Can I check the progress of my order?

An order confirmation email will be sent to you with a button to view your order.  By clicking the button, you will be taken to your order to view its progress.

Blinds

What is the difference between installing within the reveal or on the face of the window?

The most popular method of installation is within the reveal of the window frame. If however there is insufficient depth within the reveal, the alternative is to install on the face.  The frame around your window is called an architrave and the architrave is commonly use to mount a blind as a face fit. Please see the diagrams below to help you understand the 2 options.

Do you custom make the blinds to fit my window?

Yes all Veneta Blinds are custom made to fit only your particular window.

Can I come and see your products?

We are an online business created to keep prices low.  For that reason we do not have expensive showrooms or In home Consultants. We do however offer free sampling of our materials which are cut from the same materials that you will eventually order.  Please feel free to explore our free samples and select from our range.

I have a technical question?

Please contact us either via our 'online live chat' or alternatively call our Customer Service line from 8am to 5pm Monday-Friday on (07) 3262 6888.

I want to see the real thing, like a sample of the colour or fabric I want?

No problem! We have a free sample service where you can request up to 10 samples for free. Simply select from our sample page  click here to see the complete list of samples by product.  We will dispatch your samples on the same day and send them via courier to your door.

Can I trust the colours on my screen?

There will always be a degree of colour variation between different screens and monitors. We recommend ordering free colour samples to ensure you will be satisfied with your selection. Simply go to our Sample page click here to see the complete list of samples by product.

What is the best blind for insulation?

Studies have shown us the Honeycomb Double Cell Blind has the best insulation properties of modern blinds. The double cells create air locks and have a distinct advantage over other blinds on the market. Roman blinds when ordered with a thicker fabric and blackout lining offer an excellent level of insulation. Our Phoenixwood Venetian blinds also rate highly due to their timber composition and tiny air pockets creating a more natural insulation barrier. Any of our blackout fabric blinds will always do a great job of insulating your home. More information can be found under the specifications for each of the products.

What do you mean by child safety?

Many household items hold an imminent danger to children or pets. Approximately 1 child every year dies in Australia of strangulation from blind cords and chains. Blinds for Veneta that have cords or chains come with safety devices that meet the legislative requirements to prevent such an event. Veneta also offers a range of cordless blinds to overcome this issue. Australian Law now states 'To avoid creating a possible strangulation hazard for children, the corded internal window covering must be installed in such a way that a loose cord cannot form a loop 220mm or longer at a height of less than 1600mm above floor level. A cord/chain guide may be installed lower than 1600mm above floor level if the cord/chain is sufficiently secured or tensioned to prevent a loop 220mm or longer from being formed. If a cord/chain guide is installed lower than 1600mm above floor level it must be designed to prevent a child from being able to remove the cord. If a cleat is used to secure the cord, it must be installed at least 1600mm above floor level because a child is capable of unwinding a cord from a cleat. For more information, please visit our Child Safety page. Also remember to never place a cot, chair or child's bed near a blind cord or chain.

I cannot find what I want on your website?

If for any reason you cannot find what you are after, please call our Customer Service team (07) 3262 6888 and we will do our best to sort out what you are looking for.

Payment

Why do I need to pay upfront?

All of Veneta Blinds products are custom made to suit your window perfectly. We cannot on sell a Custom made product as there are too many variations and it is very unlikely that your order will fit another Customers specifications.

What type of payments do you accept?

We accept Visa, MasterCard, American Express, Bank Deposit or Transfer and PayPal.  We also have an affiliation with Zip money.

How secure is paying with my credit card online?

Only the latest and most secure technology is used to encrypt your personal information ensuring your security and privacy. At the bottom of each page you can see the verification for the security features on our website from GeoTrust and eWay.

Delivery

How long before I receive my blinds?

Manufacturing is always consistent however Couriers can sometimes be overwhelmed with demand.  Your order will be dispatched from our factory within 10 days from the date of your order.  Tracking information will be presented to you to track the delivery.

How is my order delivered?

Our delivery partners are FedEx Express, which is one of the largest delivery services in the world.  FedEx are affiliated with TNT so your goods may also arrive by TNT or with a smaller local carrier for regional areas.

Where do you deliver to?

Australia wide including Australia mainland and Tasmania!

What if no one is home?

If you are not home at the time of delivery, the driver will leave you a card with a FedEx telephone number to call and organise an appropriate time. Alternatively if you wish to provide an Authority to Leave please send an email to deliveries@venetablinds.com.au quoting your order number, safest place to leave the packages and your authority.

My Blinds are damaged, what do I do?

Please click here to complete the Claim Application form. Include photos of the packaging and the blind to show the damage, along with the details of which blind is damaged. You have 14 days to claim transit damage, so please check even if you are not installing them straight away.

Measuring

Where can I find instructions?

We have detailed Measuring instructions on our website including downloadable PDF’s and animated videos to watch on the ‘How to Measure’ page.

I need help Measuring?

Please call our friendly Customer Service team on (07) 3262 6888 for assistance.  They may ask you to send a photo of the window to ensure that they advise the very best solution.

Installation

What do I need for Installation?

You'll need a drill with a 2mm bit and a Philips head bit, a pencil and a tape measure. This is all contained on the installation instructions.

Where can I find instructions?

Installation instructions are supplied with your blind and can be found in the box. Alternatively you can download and print the instructions or watch the animated video on the ‘How to Install' page.

I need help Installing?

Your best option is to contact us via the 'online live chat'. Alternatively call our friendly Customer Service team on (07) 3262 6888.

Warranty

What is your Warranty?

Our warranty is 5 years from the date of order and is generally a replacement warranty unless the fault is easily repaired.  This covers instances if the blind fails to operate, has defects in the materials, workmanship, components, cords, internal mechanisms, then you are entitled to invoke your warranty. Full details can be found here.

How do I make a claim?

Please complete the Claim Application form here. Please provide as much detail as possible with photos to back the claim.

What are my legal rights?

More information can be found at the ACCC website www.accc.gov.au

Personal Information

What does Veneta collect and what do you do with it?

The information we collect from you is for a specific purpose and that purpose only. Veneta Blinds guarantees you that we will never share your information with 3rd parties unless it is affiliated with Veneta Blinds or for the purpose of supplying your product to you. This may include companies such as FedEx for delivery and our factory to manufacture your order. Our full Privacy Statement can be found here.

5 Year Warranty

We stand by the quality of our custom made products by offering a 5 Year Warranty on our entire range.

We’re here to help

Not sure what you need? Talk to one of our styling experts.

Call us  (07) 3262 6888