Terms of service

Your fully paid order represents a legal binding contract between yourself and Veneta Blinds Pty Ltd (ABN 27 168 005 605) incorporating these Terms and Conditions. You are required to read and accept these Terms and Conditions in the ‘checkout’ process when ordering from our website. All pricing on the website is shown in Australian Dollars (AUD), includes GST and the amount shown in the checkout process is the total amount in which you are required to pay (including delivery).

You can pay online using a credit card, debit card, Paypal, bank deposit or ZipPay. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from internet web browsers that allow communication through Secure Socket Layer (SSL) technology.

While we make every effort to ensure the Veneta Blinds website is accessible, correct and fully operational at all times, we cannot guarantee that the service will not be interrupted or free from errors. Your access to the Veneta Blinds website may be suspended or interrupted without prior notice due to several circumstances which may be out of our control. We reserve the right to change or remove any product, offer or feature on the site at any time without notice. We also reserve the right to suspend your access to the site in response to breaches of our Terms and Conditions.

Veneta Blinds shall under no circumstances be held liable or responsible for incidental or consequential damages or for any other indirect damage, loss or expense caused by our company, website or products. Veneta Blinds in due diligence will always do its best to ensure a satisfactory result when the unexpected happens. Use of the website is undertaken at your own risk. Our website contains links to other websites which do not form any part of our website and are out of our control. We do not endorse or take responsibility for information or actions offered by these websites.

The Veneta Blinds website may contain material that is protected by trademarks, copyright and other laws. You may only reproduce, use or distribute the content for your own personal and non-commercial use.

Colour Swatch Representation

Each window covering colour swatch on the Veneta Blinds website is portrayed as the closest representation to the true window covering colour however, each monitor or screen can vary those colours. Some window coverings also vary by batch, including but not limited to Timber Venetian Blinds, where the natural characteristics can cause slight variations. It is for this reason that we are unable to replace window coverings or offer a refund for orders where the customer has not ordered samples. It is crucial that you order samples prior to placing your order to ensure you are satisfied with your choice. It is also recommended for those ordering a larger number of window coverings to order all at the one time to ensure your window coverings are made from the same batch.

Our advisors are available to speak to you if you have any questions on Veneta’s products or how to DIY. We can give you guidance and advice on what is best for your specific windows and environment. We encourage you to take up the option of receiving 20 free material samples prior to ordering to ensure you are happy with your colour selection, as most times a computer or mobile device screen will be different to the final material colour.

Please also take advantage of a free phone or video consultation to ask us any questions or seek an opinion. The video consultation is the best way for us to see exactly what you are wanting to achieve in your space and give some expert advice and knowledge on what’s best.

Website "Design & Order" section images, are for illustrative purposes only and may not necessarily reflect an accurate visual of the custom product you have built. The product size, functionality or controls may not necessarily be represented accurately by the depicted image, so please check your selections during the build. Please ensure you enter the width and height in the specified areas correctly. If you have any questions about the design or functionality of the custom product you are building, please schedule a free phone or video consultation or submit an enquiry to insidesales.au@veneta.com prior to placing your order.

 

Our Customers

A Veneta Blinds representative may contact you via email or telephone for the purpose of confirming or updating your order or delivery details, for market research to help improve our Veneta Blinds business process and to improve the usability of our website to ensure a better user experience. The choice is yours as to whether you would like to answer our questions.

We love to see photos of our customers window decorations and use them in our promotional material either online or offline; in magazines, newspapers and television. When providing Veneta Blinds with photos of your window coverings you agree to allow us to use them for these promotional purposes. If you do not want this to happen, just let us know when you provide them to us.

Your privacy is important to us. Read more about how we use your personal information in our Privacy Policy here.

 

Warranty & Guarantees

Repairs and spare parts cannot be guaranteed for extended periods. If the product has been discontinued or parts and components are no longer available including materials, Veneta Blinds may replace the item with a like or similar product, colour, fabric, part, or component.

To invoke your Warranty or Guarantees you are required to be the original retail purchaser of the goods, show proof of purchase and the window covering must be installed in the original window for which it was ordered (photo required). In some cases, the window coverings must be returned to Veneta Blinds, including but not limited to our Measure Insurance. Returned goods must be sent to Veneta Blinds head office at 33 Stoneham Street, Greenslopes, Qld, 4120. For goods not required to be returned to Veneta Blinds, including but not limited to damaged window coverings, incorrect window covering supplied, the original retail purchaser is responsible for the disposal of the window decorations.

Please refer to our Warranty page here.

 

Mobile Terms of Service

The Veneta Blinds website also contains links to other websites that may have different policies to ours. We do not take any responsibility for the actions or information provided by these websites.

The Veneta Blinds mobile message service (the "Service") is operated by Veneta Blinds (“Veneta Blinds”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Veneta Blinds’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Veneta Blinds through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Veneta Blinds. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Veneta or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Veneta Blinds mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Veneta or email au.marketing@veneta.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Changes to Terms & Conditions

We reserve the right to add, remove or modify these Terms and Conditions at any time without notice. Your continued use of the Veneta Blinds website after any such changes constitutes your acceptance of the updated website Terms and Conditions. If you have any queries or concerns about these Terms & Conditions or how the changes to these Terms & Conditions may affect you, we recommend that you visit this webpage periodically to check for any changes made or contact Veneta Blinds on 1800 836 382. These Terms & Conditions were last updated in May 2023.

For further information or clarification of these Terms of service, please contact us on 1800 836 382.