Refund policy

 

Phone and Draft Orders

  • Veneta Blinds orders are placed online using our online ordering system.
  • In the case where an order cannot be placed online, a phone order can be processed and we can also create an order and send to you for confirmation and payment.
  • All orders placed over the phone or by way of bank deposit order must be checked by the customer, by placing payment on the order is your acceptance that the information contained in the order is true & correct and you have checked it.
  • Phone orders will not be processed until payment has been received.
  • Veneta cannot accept any responsibility for a phone or draft order mistake that has been approved and paid by the customer, so please ensure you check all detail's before making payment for the order.

Damages and issues

  • Please inspect your order immediately upon arrival, contact must be made within 14 days of arrival in order to make a claim on transit damage. 
  • For transit damage a photo of the blind and the packaging box is required. Repair, replacement, or refund decisions are at the discretion of Veneta Blinds.
  • Please also check your product(s) on arrival for sizing within 14 days of arrival, full details of Measure Insurance can be found here.
  • Please make sure when unpacking your products on arrival, to avoid using sharps or blades to cut open boxes as you can cause irreparable damage to your blind, and accidentally cut through fabrics & cords. If you do need to use a blade, be extremely careful not to penetrate the product and be mindful that you may cause damage. 
  • In no event will Veneta Blinds be liable or responsible for incidental or consequential damages or for any other indirect damage, loss or expense caused by our business or products. If the replacement product has been discontinued or is no longer available, Veneta Blinds may replace the item with a like or similar product, colour, fabric, part, or component.
  • Repairs and spare parts cannot be guaranteed for extended periods. If the product has been discontinued or parts and components are no longer available including materials, Veneta Blinds may replace the item with a like or similar product, colour, fabric, part, or component.
  • Veneta reserve the right to request additional imagery and video of the issue or product in order to progress and investigate any claim. Claims cannot be progressed if additional requested imagery or details are being refused to be provided.
  • In some cases, the window decorations must be returned to Veneta Blinds, including but not limited to our Measure Insurance. Returned goods must be sent to Veneta Blinds head office at 33 Stoneham Street, Greenslopes, Qld, 4120. For goods not required to be returned to Veneta Blinds, including but not limited to damaged window coverings, incorrect window covering supplied, the original retail purchaser is responsible for the disposal of the window coverings. 
  • Repair, replacement, or refund decisions are at the discretion of Veneta Blinds.

Returns, Change of mind, Order changes & Cancellations

  • Our custom-made products are made specifically to your measurements and customisations and therefore cannot be re-sold. A refund will not be offered if you have changed your mind or wish to cancel the order and the goods have gone into production, however we will work with you to get you the right window decorations or make changes to your existing order to ensure you are satisfied with your Veneta window decorations.
  • Order changes requested more than 48 hours after purchase may incur a surcharge of $50 for 1 to 2 window coverings, $100 for 3 to 5 window coverings, and $200 for more than 5 window coverings.
  • Any refunds are subject to Veneta management approvals process, any refund part or full on an order is at Veneta Blinds management discretion and restocking fees will apply.
  • In no event will Veneta Blinds be liable or responsible for incidental or consequential damages or for any other indirect damage, loss or expense caused by our business or products.
  • Repairs and spare parts cannot be guaranteed for extended periods. If the product has been discontinued or parts and components are no longer available including materials, Veneta Blinds may replace the item with a like or similar product, colour, fabric, part, or component.
  • Veneta reserve the right to request additional imagery and video of the issue or product in order to progress and investigate any claim. Claims cannot be progressed if additional requested imagery or details are being refused to be provided.
  • In some cases, the window coverings must be returned to Veneta Blinds, including but not limited to our Measure Insurance. Returned goods must be sent to Veneta Blinds head office at 33 Stoneham Street, Greenslopes, Qld, 4120. For goods not required to be returned to Veneta Blinds, including but not limited to damaged window coverings, incorrect window covering supplied, the original retail purchaser is responsible for the disposal of the window coverings. Repair, replacement or refunds are offered at the complete discretion of Veneta Blinds.
  • Veneta Blinds may refuse to accept any order for goods in whole or part without ascribing any reason.
  • Repair, replacement, or refund decisions are at the discretion of Veneta Blinds.
  • Once a refund has been approved, you can expect to receive it within 14 days.

Our Recommendations 

  • Our advisors are available to speak to you if you have any questions on Veneta’s products or how to DIY. We can give you guidance and advice on what is best for your specific windows and environment. We encourage you to take up the option of receiving free material samples prior to ordering to ensure you are happy with your colour selection, as most times a computer or mobile device screen will be different to the final material colour.
  • Please also take advantage of a free phone or video consultation to ask us any questions or seek an opinion. The phone & video consultation is the best way for us to see exactly what you are wanting to achieve in your space and give some expert advice and knowledge on what’s best. It is recommended to also send us your photos prior to the consultation so we can make recommendations.
  • Website "Design & Order" section images, are for illustrative purposes only and may not necessarily reflect an accurate final visual of the custom product you have built. The product size, functionality or controls may not necessarily be represented completely accurately by the depicted image, so please check your selections during the build. If you have any questions about the design or functionality of the custom product you are building, please schedule a free phone or video consultation or submit an enquiry to insidesales.au@veneta.com prior to placing your order.
  • If the product is damaged in transit, please accept delivery of the damaged package and send us photos as soon as possible via email, this is the fastest way for us to process a replacement product for you. Please do not refuse delivery of the package as this will delay the claims process.
  • Please make sure when unpacking your products on arrival, to avoid using sharps or blades to cut open boxes as you can cause irreparable damage to your blind, and accidentally cut through fabrics & cords. If you do need to use a blade, be extremely careful not to penetrate into the product and be mindful that you may cause damage if you do. 
  • If the products does not function according to specifications outlined (fit for purpose), please immediately contact the Veneta team on 1800 836 382 or email orders.au@veneta.com and please include photos or video of the product and issue to expedite your claim processing so we can rectify any issue for you.

Please contact us directly on 1800 836 382 or email orders.au@veneta.com if we can assist you with any further detail on our refund policy.