Overview

These Terms and Conditions explain how the Veneta Blinds website and products are made available to trade customers, architects, installers, builders and other business purchasers (“Trade Customer”). By placing an order with Veneta Blinds Pty Ltd (ABN 27 168 005 605), the Trade Customer agrees to these terms on behalf of their business.

All pricing provided is in Australian Dollars (AUD) and includes GST unless otherwise stated. The total amount includes delivery where applicable.

Ordering & Payment

Orders are typically placed through Veneta sales advisors, who assist Trade Customers with product selection, specifications and order placement.

Sales advisors prepare quotations based on the specifications of each project and applicable trade pricing. As a result, pricing provided by Veneta sales advisors may differ from prices displayed on the Veneta website. Promotional discounts advertised on the website are intended for retail customers and do not apply to Trade Customers unless explicitly stated otherwise in writing.

Once approved, the Trade Customer may confirm the order and payment in full is required before production can commence.

Accepted payment methods include:

·       Bank deposit

·       Credit card

·       Debit card

·       PayPal

Bank deposit orders must be paid within 7 days or the order may be cancelled and any discounted pricing may no longer apply.

Payment confirms that the Trade Customer has reviewed and approved all measurements, specifications, product selections and order details prior to production. Where measurements have been taken by the Trade Customer or their representative, Veneta Blinds cannot accept responsibility for measurement errors once the order has been confirmed and paid. Where Veneta provides an onsite measure service in designated serviceable areas, measurements recorded by Veneta staff will be used for production.

Custom-Made Products

All Veneta Blinds products are made to measure according to the approved order specifications. Because of this, they generally cannot be resold.

Change-of-mind refunds are not offered once an order has entered production. Where possible, Veneta will work with Trade Customers to adjust orders or provide alternative solutions for their project or client.

Product Issues, Claims & Warranty

Inspection & Reporting

Trade Customers must inspect all products immediately upon arrival and prior to installation.

If a package arrives damaged in transit, the Trade Customer should still accept delivery and contact Veneta immediately with photos of the packaging and product. Refusing delivery may delay the claims process.

Claims for transit damage must be submitted within 14 days of delivery. Photos of both the product and the packaging are required to process the claim.

Trade Customers are responsible for verifying product sizing, specifications and suitability for their installation or project before installation occurs.

Claims Process

Where a product issue is confirmed and falls within our warranty (see Warranty section), the Trade Customer may be entitled to a repair, replacement or refund depending on the nature of the issue.

As part of the claims process, Veneta may request supporting images or video of the product in order to investigate the issue. Claims cannot proceed if the requested information is not provided.

If a product that requires replacement has been discontinued or is no longer available, Veneta may supply a similar product, fabric, colour, part or component.

Returns

If a return is required, the product must be returned to:

33 Stoneham Street Greenslopes QLD 4120

If a return is not required, the Trade Customer is responsible for disposal of the product in accordance with local regulations.

Order Changes & Cancellations

Because products are made to measure, cancellations or change‑of‑mind returns are not possible once production has begun.

Refunds (full or partial) may be approved only through Veneta management discretion and may be subject to restocking fees.

Veneta Blinds reserves the right to refuse any order in full or in part.

Order amendments requested by Trade Customers after confirmation may incur additional manufacturing, administration or restocking fees.

Warranty

Veneta Blinds provides a 4 Year Commercial Product Warranty.

Under this warranty, Veneta will repair or replace a product if it fails to operate correctly or has defects in materials or workmanship during the warranty period.

What Is Covered

The warranty covers:

·       Failure of the blind to operate correctly

·       Defects in materials or workmanship

·       Components, cords and brackets

·       Internal operating mechanisms

·       Supplied colour different from the sample colour

·       Damage identified upon delivery (reported within 14 days)

What Is Not Covered

The warranty does not cover:

·       Normal wear and tear

·       Alterations, modifications or improper installation

·       Freight, removal or reinstallation costs

·       Abuse, accidents or misuse

·       Over‑exposure to environmental elements

·       Minor natural fading over time

·       Damage caused by improper cleaning or chemicals

·       Damage caused when unpacking with sharp tools

Warranty Process

If a warranty claim is required, the Trade Customer must contact Veneta and provide supporting information including photos or video of the issue. Veneta may request additional information to assess the claim.

In some cases, products may need to be returned to Veneta for inspection.

If a replacement product has been discontinued or is no longer available, Veneta may supply a similar product, fabric, colour, part or component.

Repairs and spare parts cannot be guaranteed indefinitely where products or materials are discontinued.

Colour & Product Representation

Product images and design previews on the website are for illustrative purposes only and may not represent the final product exactly.

For this reason, variations between the finished product and colours viewed on a screen or sample may occur. Such variations are considered normal and are not considered defects. Claims relating to colour variation, where the product is consistent with the selected material or sample range, are not covered under warranty or eligible for return or replacement.

Trade Customers are responsible for confirming colour selections with their own clients prior to ordering.

Trade Customers are encouraged to order material samples (see Recommendations & Advice section) before placing an order. Veneta offers free samples to assist customers in confirming their colour selections.

Recommendations & Advice

Any guidance provided by Veneta is general product guidance only. Trade Customers remain responsible for verifying suitability for their project, client or installation conditions.

Trade Customers may:

·       Request an onsite measure service in designated serviceable areas of Australia where Veneta staff can attend and take measurements

·       Request free material samples

·       Book a video consultation

Providing photos of the installation space prior to consultation helps advisors provide more accurate recommendations.

Customer Communication

Veneta representatives may contact Trade Customers or authorised representatives of the purchasing business via phone or email to:

·       Follow up on quotations or enquiries to assist with ordering

·       Confirm or clarify order details

·       Provide delivery updates or logistics information

·       Discuss installer availability or installation coordination

·       Conduct market research to improve services

Trade Customers may choose whether to participate in research requests.

Trade Customers who provide project or installation photos grant Veneta permission to use these images for promotional or marketing purposes unless otherwise stated.

Website Use

While Veneta aims to keep the website accurate and operational, interruptions or errors may occur.

Veneta Blinds reserves the right to modify or remove website content, products or services at any time without notice.

Use of the website is undertaken at the user's own risk.

The website may contain links to third‑party websites which are outside Veneta's control.

Intellectual Property

Website content including text, images, trademarks and design elements are protected by copyright and other laws. Content may only be used for authorised business purposes unless approved in writing by Veneta.

SMS / Mobile Messaging Terms

Trade Customers who opt into Veneta SMS messaging agree to receive recurring text messages relating to promotions, reminders or updates.

Message frequency may vary and standard message and data rates may apply depending on the customer's mobile plan.

Trade Customers may opt out at any time by replying STOP or using the unsubscribe link in messages.

Liability

To the extent permitted by law, Veneta Blinds liability is limited as set out in the Liability section of these Terms resulting from the use of the website or products.

Veneta's total liability in relation to any order will not exceed the amount paid for that order.

Where products are supplied to Trade Customers for installation, Veneta’s responsibility is limited to the supply of the product itself. Veneta is not responsible for any costs related to installation, removal, labour, access equipment, project delays, or any agreements the Trade Customer has with their own client or third parties.

Where Veneta provides installation services, Veneta’s responsibility is limited to the correct installation of the supplied product. Veneta is not responsible for any unrelated building works, site conditions, structural issues, electrical work, or other trades. Veneta is also not liable for project delays, third-party contractor costs, or agreements between the Trade Customer and their client.

Privacy

Veneta respects customer privacy. Information on how personal information is collected and used can be found in the Privacy Policy.

Changes To These Terms

Veneta Blinds may update these Terms and Conditions at any time. Continued use of the website indicates acceptance of the updated terms.

Contact

For assistance or questions regarding these policies please contact:

Phone: 1800 836 382

Email: admin.au@veneta.com

Website: https://venetablinds.com.au

 

Last updated May 2023.