Shipping policy

Australia Wide Delivery

Convenience, speed and value for money are expected in a modern competitive business world, so at Veneta Blinds you can expect home delivery, anywhere in Australia. See the table below for the different Veneta products and the usual delivery timeframes.

We only deliver window coverings to residential and commercial addresses within Australia. Unfortunately, we are unable to ship to PO Boxes or parcel lockers. Please ensure you provide a valid street address at checkout to avoid any delays with your order.

Delivery and Shipping Rates

Veneta ship your order Australia wide for a flat rate fee of just $35 per order when the order value is under $499.

For all orders over $499 in value we ship your order Australia wide completely free of charge.

Delivery Timeframes

Product	Delivery Type	Delivery Timeframe
Shutters	Express Sea Freight	10 to 12 Weeks
Custom-Made Blinds	Express	14 to 21 Business Days

Samples

When you order samples through Veneta, we post up to 20 samples for free and please allow up to 3-10 days for our samples to be delivered depending on your location in Australia.

Track your Order

To track your window covering order, please refer to the delivery tracking emails and click on the tracking link provided. You will need to contact Fedex or advised shipping provider on receipt of tracking email and arrange directly if you would like to update your order to signature on delivery.

We strongly urge customers to call FedEx first regarding delivery on 13 26 10 or dialling from overseas: +61.2.8117.5885. You will always receive a quicker outcome and response from FedEx directly on an issue regarding your delivery than we will, as you are listed as the receiver of the goods.

If there are any problems, please contact us on 1800 VENETA (1800 836 382) or reply to your tracking email. Veneta cannot make changes to your delivery once your order is in transit, you will need to contact the courier directly with your tracking details to make any delivery changes.

Receiving your Order

To ensure your Blinds and Curtains arrive in the best possible condition, our blinds are packaged in heavy-duty cardboard packaging, and our curtains are delivered on hangers in anti-penetration plastic that is biodegradable.

Upon receiving your order, it’s very important to check the packaging and the order to ensure there is no damage during transportation.

Please also check your items are the correct measurement's on a arrival to claim on our measure insurance guarantee see details here.

If you find there is a problem with the integrity of the packaging and the item is damaged please contact us immediately on 1800 VENETA (1800 836 382). Once the order have been delivered to you, you have 14 days to claim transit damage or measure insurance. We require photos of the packaging and any damage to the products to make a transit damage claim.

Delivery & Redelivery

Blinds & Curtain orders are shipped giving authority to leave, in most cases the delivery will be left in a safe place by the courier at your residence. In some circumstances if the courier determines that it isn't possible to leave the delivery at a safe place, they will leave a calling card which will outline instructions on organising redelivery or a local pickup point to collect the delivery.

If you would like to change to automatic signature on delivery, please contact Fedex directly or advised shipping provider on the tracking email, once it's received to your inbox and arrange directly with the courier.

If delivery is attempted and you are not home to sign for the delivery, or it is not deemed safe to leave the delivery, then the courier will leave a calling card which will outline instructions on organising redelivery or advising a local pickup point. Organising redelivery or pickup from a courier or courier depot once delivery has been attempted, is this receivers responsibility. As delivery has already been attempted by the courier, any redelivery or pickup arrangements must be made directly by the receiver with the courier.

Delivery Address

When placing your order please include a telephone number you can be reached on during business hours to ensure a smooth delivery process. If you would like to change your delivery address, please contact the Veneta team on 1800 836 382 within 24 hours of placing your order.

Our Couriers

We use a variety of different courier services depending on where you are in Australia. Some of the courier services we use include FedEx, TNT, Toll, The Fashion Movers and StarTrack. With the courier services we use, we can provide a day that your Blinds or Curtains are likely to be delivered. Unfortunately, we are unable to outline a time and unable to call before your Blinds or Curtains are set to be delivered.